Overview
About Phastar
Phastar brings data to life! We are an award-winning specialist biometrics contract research organization (CRO) that works with pharmaceutical, biotechnology and medical device companies to provide statistical consulting, analysis and reporting, data management, and data science services.
Our unique approach to data analysis, “The PHASTAR Discipline”, has gained us a reputation for outstanding quality. With this as our core focus, we’re looking for a talented individual who shares our passion for quality and technical expertise to join our team…could this be you?!
Why Phastar
Phastar is a company that cares. We strive to be the premier biometrics provider to work with, and to work for, and we take our responsibility to do our part for the environment and our community seriously.
Our pro bono scheme provides charities access to our biometrics experts at no cost; we source sustainable products to reduce our carbon footprint and, when you join our team, we will plant a tree in your honour as part of our rewilding project. Learn more about our ESG initiatives here.
Caring for YOU
YOUR career, YOUR work/life balance, YOUR PHASTAR experience.
- Total flexibility – working hours that work for YOU.
- Remote working arrangement that works for YOU.
- Culture of learning – continuously develop YOUR knowledge and share YOUR expertise with others.
- Career Path - tailored to YOUR strengths and aspirations.
- Monthly well-being checks – to ensure you get the support you need.
- Fun, friendly working environment – experience PHASTAR’s famous social events throughout the year.
Responsibilities
- Provide efficient and timely technical support to end-users, addressing issues related to folder access, software installation, and PowerShell scripting.
- Experience with SharePoint admin.
- Collaborate with team members to troubleshoot and resolve technical issues promptly.
- Work independently to handle escalated technical problems and provide comprehensive solutions.
- Assist in the development and maintenance of IT documentation and knowledge base articles.
- Morning checks of critical systems, logging Incidents and Service Requests using Service Now ITSM tool
- Ensuring that all triaged incidents are accurate and have met the standards set for incident logging.
- All escalated incidents are passed to the correct resolver group with concise information.
- Working to agreed standards for achieving targets set for customer satisfaction.
- Managing your own call queue and ensuring incidents and requests are regularly updated with accurate and timely information.
Qualifications
- Fluent in English with excellent communication skills.
- Proven experience in Windows Server 2012 – 2022 and Windows 11 desktop support.
- CompTIA A+ or N+ preferable.
- Familiarity with ITIL framework.
- Experience with Azure is a plus but not essential.
- Proficiency in PowerShell scripting.
- Ability to work collaboratively in a team as well as independently.
- Experience of supporting MS Office and Windows Desktops
- Experience of Active Directory Administration at a user-management level
Phastar is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.
Important notice to Employment businesses/ Agencies
Phastar does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
