Overview
We are seeking a Senior Service Desk Analyst with specialised expertise in cybersecurity projects. The ideal candidate will have a minimum of 5 years’ experience as a Service Desk Analyst and a proven track record of delivering effective cybersecurity solutions while providing exceptional service desk support to end-users. This individual will play a crucial role in maintaining the security posture of our organisation while ensuring that our IT systems run smoothly and efficiently.
Responsibilities
- Provide efficient and timely technical support to end-users, addressing issues related to folder access, software installation, and PowerShell scripting.
- Experience with SharePoint admin.
- Collaborate with team members to troubleshoot and resolve technical issues promptly.
- Work independently to handle escalated technical problems and provide comprehensive solutions.
- Collaborate with cross-functional teams to identify, assess, and mitigate cybersecurity risks and vulnerabilities.
- Lead cybersecurity projects from inception to completion, ensuring deliverables are met on time and within budget.
- Conduct regular security assessments and audits to identify weaknesses and recommend remediation strategies.
- Develop and implement cybersecurity policies, procedures, and best practices to safeguard company assets and data.
- Stay current on emerging cybersecurity threats and trends, proactively adjusting security measures as needed.
- Participate in incident response activities, investigating security breaches and implementing corrective actions.
- Liaise with third-party vendors and partners to evaluate and integrate cybersecurity solutions effectively.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
- Minimum of 5 years of combined experience in service desk support and cybersecurity, with a minimum of 3 years in service desk support.
- Proven experience leading and delivering cybersecurity projects from conception to implementation.
- Strong understanding of cybersecurity principles, technologies, and best practices.
- Demonstrated expertise in configuring and managing cybersecurity tools and technologies.
Phastar is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.
Important notice to Employment businesses/ Agencies
Phastar does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
